Monday, November 30, 2009


Unconventional standard power plug - “There is a sacredness in tears. They are not the mark of weakness, but of power. They speak more eloquently than ten thousand tongues. They are messengers of overwhelming grief...and unspeakable love.”

It was the late 1940s. Eastern Airline's chair, Captain Eddie Rickenbacker, had a prob­lem. Cus­tomers were complaining because the airline was mishandling luggage far too often. When nothing else seemed to work, he decided to take drastic ac­tion.

Rickenbacker called a special meeting of the management personnel in Miami. Eastern's man­agement flew to Miami and was told their baggage would be delivered to their hotel rooms. Instead, Rickenbacker had the luggage stored overnight.

It was summer, the weather was hot and humid and the hotel had no air-conditioning. The various managers showed up to the meeting the next morning unshaven, teeth unbrushed and wear­ing dirty clothes.

There was no sign of the baggage all that day. But that night Rickenbacker had it delivered, at 3:00 a.m., with a great pound­ing on all the doors.

He opened the next morning's session by saying, "Now you know how the customer feels when you mishandle his luggage." He knew his team would be ineffective until his people empa­thized with their customers!

The same is true with us. Until we under­stand another's problem, we will never be effec­tive in business or relationships. And the deepest understanding occurs when we actually sense what the other is feeling. When husbands and wives, parents and children, friends, colleagues, and as­sociates will take time to feel what the other is feeling, something wonderful is likely to happen.

Sounds to me like a chance worth taking!

From Lifesupport.

Lifesigns Life Quotes

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